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Warranty

BRAND NEW LIGHT-FOR-ME PRODUCTS

Covers all brand new light-for-me products: backup torches, light heads, ACCUs, Video products and Heating products

  1. Light-for-me products are guaranteed against manufacturing and workmanship defects for 12 months from the original date of purchase. Battery packs supplied with ACCUs are covered by 6-month warranty period.
  2. The warranty is valid only with the sales receipt / invoice and filled and signed return form, both should be obligatorily sent with the complaint item(s). Should you need to contact us and make a claim, go to the Customer Service Centre at help.light-for-me.com and follow the instructions given there.
  3. To register a product for service, a service ticket shall be opened at help.light-for-me.com
  4. Complaints are processed within 30 days.
  5. Defective products or parts thereof will be repaired or replaced in accordance with the manufacturer's decision.
  6. The manufacturer is not liable for any damages resulting from other equipment or accessories used with light-for-me products.
  7. The cost of delivery of the faulty goods to the distributor / service point is covered by the Buyer, who must ensure that the goods are adequately secured for transport.
  8. The delivery of the complaint item back to the Buyer is covered by the service point provided the service/repair falls under warranty conditions. In case of repairs that are not covered by the warranty, the delivery costs to and from the service point are covered by the Sender.
  9. The decision whether service of the complaint item(s) should be treated as covered by the warranty or not is taken only by an authorised service point and is final.
  10. The complaint item(s) along with the required documents must be returned to the distributor / store where they were purchased from - in the instance of online sales at light-for-me.store it is Smartx Sp. z o.o.
  11. Any mechanical damage resulting from misuse or storage, and any unauthorized dismantling, modification or structural modification of purchased equipment will void the warranty.
  12. Any unauthorised opening of light-for-me product's housing, any inner modifications and/or service work immediately voids the warranty.
  13. The warranty does not in particular include:
    1. mechanical, thermal, chemical or deliberate damage to equipment;
    2. break, cut or otherwise damage the head’s power cord or E / O cable;
    3. connectors of multiple use (RCA, E/O);
    4. E / O damage caused by incorrect E / O head connection to another product equipped with E/O connection;
    5. damage to the battery pack resulting from deep discharging of the packet;
    6. product damage caused by the use of faulty or defective batteries (applies to products in which the customer chooses the power source);
    7. any damage caused by flooding;
    8. orings used or damaged as a result of natural usage and damage resulting from the use of products with worn orings;
    9. damage resulting from improper use and storage of equipment;
    10. damage related to the use of non-original / incorrect parts;
    11. damage resulting from User’s fault or ignorance;
    12. natural wear and tear of equipment.
  14. The above mentioned damages are repaired during the warranty period for a fee. The total cost of repair will be given prior to any repair work. The repair service will not start repair work until the entire work charge has been paid.
  15. The liability of the Manufacturer is limited to the price of the advertised product. The manufacturer is not liable for any loss, damage, accident or other claim arising out of the use of light-for-me products.
  16. Placing an order means that the Buyer accepts this warranty.

FACTORY REFURBISHED LIGHT-FOR-ME PRODUCTS

This warranty covers all light-for-me products in the Factory Refurbished range. Factory Refurbished products are used, outdated, ex-display, ex-demo etc. All these products have been thoroughly checked by Smartx Sp. z o.o. before being put on sale and are fully functional, however they may have signs of wear and tear, previous use etc.

These marks will be thoroughly described and photographed on the product page of the Store, so they can not be the reason for filing.

  1. Light-for-me Factory Refurbished products are guaranteed against manufacturing and workmanship defects for 2 weeks from the original date of purchase. Battery packs supplied with ACCUs are covered by 7-day warranty period.
  2. The warranty is valid only with the sales receipt / invoice and filled and signed return form, both should be obligatorily sent with the complaint item(s). Should you need to contact us and make a claim, go to the Customer Service Centre at help.light-for-me.com and follow the instructions given there.
  3. To register a product for service, a service ticket shall be opened at help.light-for-me.com
  4. Complaints are processed within 30 days.
  5. Defective products or parts thereof will be repaired or replaced in accordance with the manufacturer's decision.
  6. The manufacturer is not liable for any damages resulting from other equipment or accessories used with light-for-me products.
  7. The cost of delivery of the faulty goods to the distributor / service point is covered by the Buyer, who must ensure that the goods are adequately secured for transport.
  8. The delivery of the complaint item back to the Buyer is covered by the service point provided the service/repair falls under warranty conditions. In case of repairs that are not covered by the warranty, the delivery costs to and from the service point are covered by the Sender.
  9. The decision whether service of the complaint item(s) should be treated as covered by the warranty or not is taken only by an authorised service point and is final.
  10. The complaint item(s) along with the required documents must be returned to the distributor / store where they were purchased from - in the instance of online sales at light-for-me.store it is Smartx Sp. z o.o.
  11. Any mechanical damage resulting from misuse or storage, and any unauthorized dismantling, modification or structural modification of purchased equipment will void the warranty.
  12. The warranty does not in particular include:
    1. mechanical, thermal, chemical or deliberate damage to equipment;
    2. break, cut or otherwise damage the head’s power cord or E / O cable;
    3. connectors of multiple use (RCA, E/O);
    4. E / O damage caused by incorrect E / O head connection to another product equipped with E/O connection;
    5. damage to the battery pack resulting from deep discharging of the packet;
    6. product damage caused by the use of faulty or defective batteries (applies to products in which the customer chooses the power source);
    7. any damage caused by flooding;
    8. orings used or damaged as a result of natural usage and damage resulting from the use of products with worn orings;
    9. damage resulting from improper use and storage of equipment;
    10. damage related to the use of non-original / incorrect parts;
    11. damage resulting from User’s fault or ignorance;
    12. natural wear and tear of equipment.
  13. The above mentioned damages are repaired during the warranty period for a fee. The total cost of repair will be given prior to any repair work. The repair service will not start repair work until the entire work charge has been paid.
  14. The liability of the Manufacturer is limited to the price of the advertised product. The manufacturer is not liable for any loss, damage, accident or other claim arising out of the use of light-for-me products.
  15. Placing an order means that the Buyer accepts this warranty.